WHAT PAYMENT METHODS DO YOU ACCEPT?
Payment for online orders can be made by credit card using VISA or MASTERCARD only . We use Eway Merchant Services. We also accept PayPal and Direct Deposit (details will be given at check out).
WHAT INFORMATION DO YOU NOT ACCEPT TO PROCESS MY ORDER?
We will not process orders that do not include a land line phone number, orders containing only a mobile phone number will not be accepted. We do not accept orders with a delivery address to a PO Box unless by prior approval. We also do not accept orders where the email address used is from a free email account, eg Hotmail, Yahoo etc.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE POSTED ONCE I HAVE PLACED IT?
If we have the items you have ordered in stock (which we will in most cases, however sometimes an item becomes out of stock) and your payment has been received (and has cleared) then your order will be dispatched in usually 1 to 3 business days (unless an item is out of stock, where delays may occur whilst waiting to hear from suppliers about stock availability). Once payment has been confirmed and cleared, your order will be packed and dispatched and you will receive an email once that is done giving you details on estimated delivery times and a tracking number if available. Our business days are Monday to Thursday as we are closed Fridays.
WHAT IS AVAILABILITY OF STOCK?
All purchases at Complete Party Boxes are subject to availability. We do our best to keep all of our products in stock, but from time to time, some items may become out of stock. We will do everything we can to try to get the item in time for your party. When an item becomes out of stock we will contact you by email to let you know that an item is out of stock and give you an idea of when the item is due back in stock.
You will then let us know, from the following options, how you wish to proceed with your order.
1. Put your order on hold until the out of stock item arrives in then ship your order when all items are in stock. 2. We can deliver the rest of your order immediately and notify you when the stock come in and ship it immediately.
3. You can cancel the out of stock item from your order and you will receive a refund for that item, in the form of a cheque, with your order.
WHAT IS YOUR SUBSTITUTION POLICY?
Our Substitution policy applies to our filled party favor boxes. From time to time products become out of stock or discontinued and it is for this reason Complete Party Boxes has a substitution policy. Complete Party Boxes may from time to time substitute a product, contained in the filled party favor boxes, with another product and this substituted product will be of equal or greater value.
WHAT ABOUT DELIVERIES TO THE GOLD COAST?
There is free delivery available to a limited area around the Gold Coast for orders over $60.00 (free delivery does not apply to orders with a delivery address to PO Boxes). The delivery areas are from the beach, west to the M1 motorway and is north to Hope Island (including Sanctuary Cove) and south to Burleigh only. For free delivery to the limited Gold Coast area, place orders online and your postage charges will be refunded, you may also place your order online up but not put through your payment and pay by direct deposit or cash if you are picking the order up from us. Gold Coast orders may also be picked up most weekdays by appointment only. Select the appropriate Gold Coast delivery option at checkout.
DELIVERY INFORMATION FOR ALL OTHER AREAS:
Please see the delivery & returns information page for all delivery information, estimated delivery times and our methods of shipping.
100% Australian Owned
WE ARE LOCATED AT:
Level 1 3170 Surfers Paradise Boulevard, Surfers Paradise, 4217 QUEENSLAND AUSTRALIA
PO Box 6453 Gold Coast Mail Centre Bundall, 9726 QUEENSLAND AUSTRALIA
FOR VISITORS TO OUR PREMISIS,
WE ARE OPEN FOR ORDER PICKUPS BY APPOINTMENT ONLY, MOST WEEKDAY MORNINGS, except Fridays. We are closed on most Fridays, public holidays and weekends. * You may order online, 24hrs a day, 7 days a week, 365 days a year*
We are open most weekday mornings, except Fridays. We are closed on most Fridays, public holidays and weekends. * You may order online, 24hrs a day, 7 days a week, 365 days a year*
1300 668 619
INTERNATIONAL PHONE NUMBER:
100% Australian Owned