DELIVERY & RETURNS
We will dispatch your order in one to three business days, in most cases (can be longer if an items is out of stock). As a number of our products are imported from overseas, sometimes delays are experienced. However you will be informed as soon as possible after placing your order if there is a delay in product availability. Payment method can also delay the dispatch of your order. Orders that have been paid for by cheque will not be dispatched until the cheque has cleared (up to 5 business days). Your order will be sent with either Fastway Couriers or Australia Post, this will be decided by Complete Party Boxes.
Our Business days are Monday to Thursday. Orders will not be dispatched or processed on Fridays, Weekends or Public Holidays.
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Once your order has been dispatched, delivery with Australia Post Registered parcel post can take, in Queensland 1 to 3 business days and 1 to 7 business days in all other state capitals and up to 10 business days to regional areas of Australia. Express post is available for an extra charge if you are in a hurry.
Delivery with Fastway Couriers will generate a tracking number. Once your order has been dispatched with Fastway Couriers we will email you the label number from your package so you are able to track the progress of your package. Deliveries with both Australia Post Registered Post and Fastway Couriers will require a signature on delivery. With Fastway Couriers, if you are not at home to sign for your delivery, a card will be left in your mail box for you to contact to arrange redelivery. If contact is not made the package is returned to us. Complete Party Boxes will send you an email once the order has been dispatched so please take note of the estimated delivery times stated in that email, so you know to keep an eye out for the calling card, if you were not home to take delivery. If the estimated delivery time has passed by a day or two and no sign of the package, please contact Fastway Couriers and quote your tracking number or contact us and we will contact Fastway on your behalf.
If a package is returned to us, by Australia Post or Fastway Couriers through incorrect or insufficent delivery information being given to us by the customer (so we may label or pass the information on to the delivery company) or if delivery has been attempted and the customer has not responded to the card, then the cost to resend the package is at the customers expense and the package will not be resent until the extra postage charges have been paid. If a package is returned to us and the customer does not wish for us to resend the package then a refund will be given for the products ordered only, postage and handling charges will not be refunded.
We deliver anywhere in Australia.
Orders to Western Australia, Tasmania, Northern Territory and outside major and certain regional cites will be delivered by Australia Post. Orders to major cities within Queensland, New South Wales, Victoria, South Australia and ACT and some major regional towns in Queensland, New South Wales, Victoria and South Australia depending on order size, will be delivered by Fastway Couriers.
There is no delivery to PO Boxes unless by prior arrangement.
Complete Party Boxes reserves the right to choose the appropriate shipping/postal company. Orders with Complete Party Boxes will be sent as Registered Post by Australia Post Parcel Post or by Fastway couriers.
AUSTRALIAN DELIVERY PRICES -
Postage and handling charges are as follows:
For order up to $49.95 P&H is $10.95
For orders from $50.00 to $89.95 P&H is $12.95,
For orders from $90.00 to $129.95 P&H is $14.95,
For orders from $130.00 to $189.95 P&H is $16.95
For orders from $190.00 and over P&H is $18.95
For orders over $300.00 DELIVERY IS FREE
For limited Gold Coast deliveries there is free shipping, however conditions do apply, see below under Gold Coast Deliveries.
As our business grows our postage charges will reduce as we will have access to better bulk postage prices.
INTERNATIONAL ORDERS -
Please visit our International Orders Information page for details.
we have provided a link to XE.com, the worlds most popular online currency converter to convert the value of your order here at Complete Party Boxes into your local currency.
GOLD COAST DELIVERIES:
There is free delivery available to a limited area around the Gold Coast for orders over $60.00. The delivery areas are from the beach, west to the M1 motorway and is north to Hope Island (including Sanctuary Cove) and south to Burleigh only. For free delivery to the limited Gold Coast area, place orders online and your postage charges will be refunded, you may also place your order online up but not put through your payment and pay by direct deposit or cash if you are picking the order up from us. Gold Coast orders may also be picked up most weekdays by appointment only.
Complete Party Boxes makes every effort to make sure that the products we sell are of the highest quality. We are happy to offer a replacement item or a full refund should the goods you receive are defective or become faulty soon after buying them. Should you receive a defective or faulty product please contact Complete Party Boxes as soon as possible providing details of how the goods are defective or faulty, by email on firstname.lastname@example.org or by phone. Once you have contacted Complete Party Boxes we will email or fax you a returns form which will contain your Customer Returns Number. You will then need to return the defective or faulty product for assessment, the cost of returning the item to Complete Party Boxes is the responsibility of the customer. Items must be returned with their original packaging with the original quantity in that packaging. Items will not be accepted if any items are missing from the original packet. Once assessed as defective of faulty the product will be replaced or a refund will be given. Complete Party Boxes will not accept returns or offer refunds if you change your mind, no longer want the item or you have ordered too many or chose the wrong item.
Once assessed, should the returned product be found to not have a fault or is not defective or if the product has been damaged by misuse or through normal wear and tear, the product will be returned at the customers expense.
Complete Party Boxes will not refund the shipping charges (unless an order is cancelled before dispatch).
Orders that are returned to Complete Party Boxes by the courier, after delivery was attempted and the customer did not contact the courier company to arrange redelivery, will have the option of paying extra postage charges to have the parcel resent or to have their order refunded, in which case the postage and handling charges will not be refunded.
METHOD OF REFUND:
Refund will be given by either a cheque in the mail or by the same method as originally paid. This is at the discretion of Complete Party Boxes. Refunds will take up to two weeks to be processed once goods are assessed as faulty or damaged.
DAMAGED IN TRANSIT:
For goods damaged in transit, when the order has been sent by Australia Post, please contact Australia Post regarding the damage.
Goods damaged in transit that are sent by courier must be reported to Complete Party Boxes within two days of receiving the goods. This can be done by sending an email to us at email@example.com or by fax. The damaged item(s) must be returned to Complete Party Boxes for assessment along with your receipt. The goods must be packaged well and are returned to Complete Party Boxes at the customers expense. This does not apply if the packaging alone is damaged. Once item(s) have been assessed as damaged then the item(s) will be replaced immediately. Where a replacement is out of stock the customer will be contacted by phone.
PACKING AND SENDING YOUR RETURN:
When returning goods to Complete Party Boxes the goods must be packed well, with enough padding so as to avoid any damage in the post. The goods are the responsibility of the customer and they must look after the goods until the are returned. The cost of shipping the return back to Complete Party Boxes is at the expense of the customer. Returns are to be posted to Complete Party Boxes Returns Dept, PO Box 6453, GCMC, 9726, QLD
INFORMATION TO INCLUDE WITH YOUR RETURN:
Please include a copy of your packing receipt for proof of purchase along with the completed returns form that has been emailed or faxed to you.