HOW TO ORDER |
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ONLINE: Click on the add to cart button beside the item you wish to order, select the quantity and when you are ready to check out follow the instructions to finalise your order by selecting "GO TO CHECKOUT", from here you enter your name and address details. (Please Note: We do not accept orders to PO Boxes, unless by prior approval. We need a landline phone number included in your order, we also require a phone number to contact you on during business hours (should there be a problem with delivery), this may be a mobile or landline number. if a mobile phone number ONLY is given then the order will not be accepted. We will not accept an order when the email address stated is a free email address. If you have any special delivery instructions that you would like us to add to your order then once your order is placed, send an email to orders@completepartyboxes.com.au and quote your order number and the special delivery instructions you would like added to your address label. You will be asked to select you preferred payment option of Direct Deposit, PayPal or Eway. You will then need to select "CONTINUE", you will then be asked to check your details and select "SUBMIT" you will then be transferred to Eway's secure server, PayPal.
Once you're at the Eway Payment Page you will be asked to enter your credit card details for payment For payments by Direct Deposit, once you have made your payment, please send an email to let us know this has been done Once payment has been received into our bank account your order will be processed. approved and dispatched in one to three business days (in most cases). Orders not approved will be cancelled in line with our cancellation policy. OTHER ORDER INFORMATION INTERNATIONAL ORDERS: Please see our International Orders Information page for full details on how to order, delivery charges and estimated delivery times to your country.
We have provided a link to XE.com, the worlds most popular online currency converter to convert the value of your order here at Complete Party Boxes into your local currency. SPECIAL ORDERS: If there is something that you were wanting and we don't keep it in stock, you are welcome to contact us about a special order. We will do whatever we can to track down or try to source the item for you. However once you have placed an order for a special item we will send you an email on the cost of the item and you will then need to confirm via email that you wish to proceed with the special order. Once you have sent your confirmation you will not be able to cancel the order. CANCELLATION OF AN ORDER: You may cancel your order in writing via email to orders@completepartyboxes.com.au or fax on 07 55392619, no later than 12hours after your order was placed, for a full refund, please include in your email or fax all of your order number, name, address, phone number, email and fax number (if applicable). Once an order has been dispatched it is not possible to cancel the order. |
